Pigee Courier: Guide to the Three Platforms

What Is the Pigee Courier Platform?

The Pigee Courier platform lives at courier.pigeepost.com. It connects three distinct roles under one roof: the courier company, the courier client and the courier driver. Each role has its own set of tools, but all three work together to move shipments smoothly from collection to delivery.

Whether you run a courier business, send parcels regularly as a client, or drive and deliver on the road, this guide walks you through what you can do and how to get started.

The Three Roles Explained

1. Courier Company

A courier company is the business that owns and operates the delivery service. As a courier company on Pigee, you set up and manage the infrastructure that your clients and drivers rely on.

Key things you can do as a courier company:

• Create your company profile and verify your business details.
• Set slot pricing so clients know exactly what each delivery window costs.
• Define capacity limits for vehicles, routes and time slots.
• Assign routes to specific drivers.
• Monitor all active deliveries through a live dashboard.
• View performance data across your entire fleet.

2. Courier Client

A courier client is anyone who books delivery services through a courier company on Pigee. This could be a small business owner, an online shop, or an individual who ships regularly.

Key things you can do as a courier client:

• Browse available delivery slots and pricing for your route.
• Book a collection and delivery in a few steps.
• Track your shipment in real time once it is picked up.
• View your booking history and download proof of delivery.
• Manage multiple shipments from a single account.

3. Courier Driver

A courier driver is the person on the road collecting and delivering parcels. Pigee gives drivers a clear, mobile-friendly interface so they always know where to go and what to collect.

Key things you can do as a courier driver:

• See your assigned routes and stops for the day.
• Receive real-time updates if a booking changes or a new stop is added.
• Confirm collections and deliveries directly from your device.
• Share live location data so clients can track their parcels.
• Access proof-of-delivery tools, including signature capture.

How to Get Started

Step 1: Create or Log In to Your Account

All three roles start at the same place. Head to courier.pigeepost.com and create an account or log in. During sign-up, select the account type that matches your role. If you are a business, choose a business account. If you are an individual client or driver, a personal account works fine.

Step 2: Access the Courier Platform

Once you are logged in, go to courier.pigeepost.com. The platform detects your role and shows you the relevant dashboard automatically.

Step 3: Complete Your Profile

Before you can book, drive or manage deliveries, complete your profile:

• Courier companies need to add business details, vehicle information and at least one active route.
• Courier clients need to confirm contact details and, if shipping for a business, add a company name and address.
• Courier drivers need to confirm personal details and link to the courier company they work for.

Step 4: Set Up Slots and Capacity (Courier Companies)

If you are a courier company, setting up slots is the most important first step. Go to the Slots section of your dashboard and define:

1. The routes you cover.
2. The time windows available for each route.
3. The price per slot.
4. The maximum number of parcels or bookings per slot.

Clients will only see slots you have published, so make sure you activate them once they are ready.

Step 5: Book a Delivery (Courier Clients)

As a client, once your preferred courier company has published slots, booking is straightforward:

1. Search for available slots on your route.
2. Choose a time window that suits you.
3. Enter your parcel details, collection address and delivery address.
4. Confirm the booking and pay.
5. Wait for your confirmation and tracking link.

Step 6: Start Your Route (Courier Drivers)

When your courier company assigns you to a route, you will see it appear in your driver dashboard. Before you head out:

1. Review all stops for your shift.
2. Check for any last-minute changes or additions.
3. Start the route to activate live tracking for clients.
4. Confirm each collection and delivery as you complete them.

Common Questions

Can one person have more than one role?

Yes. You can be a courier client and a courier driver, for example. However, courier company accounts are separate from individual accounts. If you run a business and also drive, you will need two accounts linked together within the platform.

How does slot pricing work?

Courier companies set their own slot prices. Prices can vary by route, time of day or parcel size. Clients see the full price before they confirm a booking, so there are no surprises at checkout.

What happens if a route changes mid-delivery?

Drivers receive a real-time notification if a stop is added, removed or updated. The dashboard refreshes automatically, so there is no need to log out and back in.

Can clients track their parcel live?

Yes. Once a driver starts a route and confirms a collection, the client receives a tracking link. That link shows the driver’s live location and estimated arrival time.

What if I assigned the wrong driver to a route?

Courier companies can reassign a route from the dashboard at any time before the driver confirms they have started. Go to Route Management, find the booking and select a different driver.

Is the courier platform available on mobile?

Yes. The platform is fully responsive and works well on phones and tablets. Drivers in particular will find the mobile view clean and easy to use while out on the road.

Tips for Getting the Most from Pigee Courier

• Courier companies: publish your slots at least 24 hours in advance to give clients time to book.
• Courier clients: add your parcel dimensions and weight accurately to avoid delays at collection.
• Courier drivers: always confirm collections and deliveries in the app as you go. This keeps the tracking data accurate for clients and reduces disputes.
• All roles: keep your contact details up to date so notifications and alerts reach you reliably.

Need More Help?

If you are new to Pigee and want to build your knowledge further, Book a Demo for step-by-step training courses designed for couriers, shipping agents and sellers. You can also browse the Pigee blog for practical guides and industry insights.