HOTEL SHIPPING O/S · GUEST SERVICES · LIVE

Turn guest parcels into hotel revenue.

Create a Pigee account for your hotel desk, concierge team or serviced apartment. Ship forgotten items and guest shopping nationally or internationally, then let the guest pay by secure one-click link, QR code, WhatsApp or email.

No subscription to start Guest pays by link Domestic + international Tracked + insured
Front desk friendlyNo shipping degree required. Quote, add service fee, send payment link.
Live hotel order
Guest payment pending
Forgotten item request Guest left a laptop charger

Reception creates a shipment, adds packaging and hotel service fee, then sends a payment link before the courier is booked.

Best carrier£18.90

Compare available domestic and international services.

Hotel fees£9.00

Set your service fee and packaging charge.

Guest pays1 link

Send by WhatsApp, email or QR scan.

Ops visibilityLive

Dashboard, tracking and finance exports.

Payment link readySend by WhatsApp, email or QR code
No subscriptionStart with a free account and only use it when guests need shipping.
Guest fundedThe guest pays the shipping, packaging and service fee through a secure checkout.
New revenueAdd a sensible hotel handling fee instead of treating shipping as admin pain.
Less frictionTrack orders, share updates and keep finance records from one simple dashboard.
Hotel concierge helping a guest pay to ship shopping and a parcel home
A front-desk moment hotel teams know well. Guest shopping, a parcel to send, a suitcase nearby, and a payment to collect before the shipment is booked.
See the problem clearly

The job your team is already doing, now with a proper workflow.

Hotel owners already know this scene. A guest needs a forgotten item returned, wants local shopping shipped home, or needs help sending a gift internationally. Usually the team improvises. Pigee gives the hotel a clean system to quote, charge, track and deliver the service professionally.

Hotel painStaff time gets eaten by ad hoc shipping requests.

No more awkward cash collection, unclear pricing or back-and-forth messages.

Guest experienceGuests pay in one click and feel looked after.

Send the checkout link by WhatsApp, email or QR and keep the service premium.

Hotel upsideTurn concierge effort into a revenue line.

Add packaging and service fees instead of absorbing the admin cost.

OperationsTrack every shipment from one simple dashboard.

Quotes, labels, courier choices and updates sit in one place for the team.

The hidden hotel opportunity

Your lost property room is full of guest service moments.

Every hotel has the same recurring problem: guests leave items behind, buy too much to carry, or need something shipped home. Pigee turns that messy front-desk task into a clean, chargeable service your team can complete in minutes.

From “can you post this?” to “payment received”.

Passport holder left in roomDomestic
Guest bought local ceramicsFragile
Designer jacket forgotten after checkoutInsured
Family shopping too large for luggageInternational
Pigee gives your team the workflow.

Quote the shipment, add hotel fees, generate the guest payment link, print the label and keep everyone updated.

Two high-frequency use cases

Forgotten items and guest shopping, handled properly.

The hotel controls the service experience. The guest pays digitally. Pigee handles quote comparison, checkout, labels, tracking and customs-ready paperwork where required.

Forgotten items

A guest calls from the airport or after arriving home. Instead of awkward bank transfers or manual postage errands, your team creates a Pigee shipment and sends a payment link.

Carrier quote£22.40
Hotel service fee£8.00
Packaging fee£3.00
Example hotel earning£11.00
WhatsApp linkEmail linkQR to pay

Guest shopping

Guests buy art, fashion, gifts, souvenirs or fragile local products they cannot carry. Your concierge desk becomes a trusted shipping point for local commerce.

Carrier quote£28.60
Hotel service fee£12.00
Packaging fee£4.00
Example hotel earning£16.00
AI customs readyTracked deliveryGuest checkout
Front desk workflow

From guest request to shipment in five simple steps.

Designed for busy reception and concierge teams. The process is simple enough for occasional use, but structured enough for hotel groups that need reporting and control.

01

Create your hotel account

Set up one account for the property, team or group and manage everything from the web dashboard.

02

Set hotel fees

Add your service fee, packaging fee or handling fee so the hotel is paid for the work.

03

Enter parcel details

Add dimensions, weight, destination, item description and insurance requirements.

04

Send guest checkout

Share a secure payment link by WhatsApp, email, SMS or QR code before booking the label.

05

Print label and track

Once paid, print the label, arrange pickup or drop-off and share tracking with the guest.

Hotel revenue calculator

Small parcel requests can become a real monthly line item.

Adjust the estimates to see how guest shipping can add up. Use it for forgotten items, shopping shipments, packaged gifts, conference parcels or long-stay guest requests.

Charge for the work you already doHotels often absorb the time cost of packing, quoting and posting. Pigee makes it billable.
Keep guests out of the carrier mazeYour team sends one link. Guests do not need to compare couriers or decode customs forms.
Give finance clean recordsTrack orders, hotel fees, payment status and reports from the dashboard.
Estimated monthly hotel revenue £520

This is a simple illustration based on your selected service and packaging fees. Actual results depend on guest demand, pricing, carrier costs and hotel workflow.

Showing GBP until local currency loads.
Why hotels choose Pigee

More guest value. Less desk chaos. Better margins.

Pigee works for single properties, hotel chains, serviced apartments, villa managers, resorts and travel businesses.

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Guest payment link

Send a secure checkout so the guest pays the full amount before shipping. No awkward reimbursement, no chasing, no card details over the phone.

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Packaging and service fees

Add your hotel handling fee and packaging fee to turn admin time into a chargeable guest service.

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National and international

Support domestic returns, international shopping shipments, gifts and tourist purchases through one interface.

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Customs-ready paperwork

For international shipments, Pigee helps create the commercial invoice and product descriptions needed for smoother customs handling.

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Partner dashboard

Track orders, hotel earnings, shipping status and exportable reports for finance and operations.

Better guest loyalty

Guests remember the hotel that rescued their item, shipped their purchase and made the whole process feel effortless.

Built for hotel teams

One workflow for every person touching the parcel.

Reception does not need to become a courier company. Pigee simply gives the hotel a clean operating system for the shipping requests that already arrive.

Front deskQuickly answer “Can you send this to me?” with a structured process and guest payment link.
ConciergeHelp guests send shopping, gifts, art, souvenirs and fragile local products home with confidence.
HousekeepingTag found items, hand them to reception and reduce the pile of unclaimed lost property.
FinanceExport records, review service fees and reconcile guest-paid shipments.
ManagementAdd a useful revenue stream while improving guest satisfaction and operational professionalism.
OriginYour hotel
International readyCustoms, tracking and insurance in one flow.

Useful for guest shopping, gifts, forgotten items and tourist purchases that need to cross borders.

DestinationGuest home
National and international delivery

Your guest checks out. Their parcel still gets looked after.

Whether the destination is across the city or across the world, the hotel can create a professional shipment without sending staff into separate carrier websites.

1Compare available carrier quotes and options from a single dashboard.
2Add insurance and tracking for valuable or fragile guest items.
3Generate international shipment details and customs documentation where needed.
4Send guests a payment link before the hotel commits to the shipping cost.
No subscription is needed to start. Create an account, set up your hotel workflow and use Pigee when guests need shipping.
The guest can pay through a secure link, QR code or message before the shipment is booked. The hotel can include service fees and packaging fees in that checkout.
Yes. Add a handling, packaging or service fee so your team is compensated for packing, admin and guest support time.
Yes. Pigee is built for both domestic and international shipments. For international parcels, the platform helps with item descriptions, customs paperwork and tracking visibility.
Hotel chains, boutique hotels, resorts, serviced apartments, villa managers and travel companies can use Pigee for guest shipping requests.
Yes. Once the shipment is booked, the guest can receive tracking information and the hotel can monitor order status from the dashboard.
Activate hotel shipping

Stop treating guest shipping as a favour. Turn it into a hotel service.

Create your free Pigee account, set your fees and give guests a polished way to send forgotten items and shopping home.

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