FAQ · Global shipping answers

Everything about shipping with Pigee.

Clear answers about AI shipping quotes, customs paperwork, duties, tracking, marketplace sales, merchant payments, shipping agents and getting started.

AI shipping quotes Customs support Marketplace selling Multi-carrier delivery Tracking and trust No subscription to start AI shipping quotes Customs support Marketplace selling

Shipping & tracking

Delivery questions

Pigee is a global shipping and cross-border commerce platform. It helps people and businesses create shipping quotes, prepare order details, manage customs information, accept payments, print labels and track parcels from one account.

Yes. Pigee is built for international delivery and cross-border commerce. Route availability depends on origin, destination, parcel type and carrier coverage.

Pigee is designed as a multi-carrier platform and references carriers such as Parcelforce, Royal Mail, FedEx, DHL, UPS, Aramex and Teleport by AirAsia across its website. Availability varies by route.

Yes. Pigee brings tracking into the same workflow as quotes, labels and order management where supported by the chosen carrier.

Pigee aims to support global shipping, but origin coverage depends on carriers available in each country. Some countries have multiple carrier options, some have one and some may require extra support.

Pigee is useful for artwork, gallery items, tourist purchases and specialist goods. Packaging, declared value, insurance and carrier restrictions should always be checked before booking.

Customs, duties & paperwork

Border questions

Yes. Pigee supports key customs information and documentation for international shipments, including commercial invoice details, product descriptions and shipment information required by carriers.

Pigee provides tools and lookup support to help users understand duties, import taxes, de minimis thresholds and landed-cost expectations. Final charges can vary by customs authority.

An HS code is a product classification code used by customs. It affects duty, tax and import restrictions. Pigee can help with descriptions and HS code suggestions, but important classifications should be verified.

Pigee is designed to make landed costs more visible before shipping. Duty and tax predictions, customs descriptions and invoice details can reduce buyer surprises.

No. Customs rules vary by country, product, value, origin and destination. Pigee makes the process easier, but restricted items and duty thresholds should be checked.

Merchants, shops & payments

Selling questions

Pigee helps merchants create orders, generate shipping options, manage customs details, accept payment and make it easier for buyers to receive products after they leave the shop or website.

No. Pigee can help merchants list products and create online visibility without building a full ecommerce website first. Merchants can also use integrations where available.

Pigee Shop Marketplace gives merchant products extra visibility and a place to be discovered online, especially useful for physical shops, tourist-focused retailers, artists and galleries.

Pigee references ecommerce integrations and plugin-style workflows for platforms such as WooCommerce and Shopify, intended to connect products, orders, shipping rates, payments and fulfilment.

Pigee is designed to bring payment and shipping into one checkout-style workflow, helping merchants charge for product and shipping together.

No. Pigee is useful for small shops, galleries, shipping agents, ecommerce sellers, expats and personal senders.

Pricing & accounts

Cost questions

Yes. Pigee’s pricing messaging positions the platform as free to join, with no monthly subscription for core user roles.

Pigee’s current pricing messaging says no subscriptions and no monthly fee for main account types. Costs are connected to shipping, payment processing or services used.

Pigee highlights that users can create an account without a credit card. Payment details may be required later when booking shipments or using paid services.

Shipping rates usually depend on parcel size, weight, origin, destination, service speed, carrier availability, declared value and special handling requirements.

Yes. Pigee is designed to help users compare carrier options and delivery choices before booking.

Agents, carriers & API

Partner questions

Yes. Pigee has a shipping agent proposition for people and businesses that help travellers, retailers, artists and local customers arrange deliveries.

Yes. Pigee references partner API and delivery service integrations for carriers, local couriers and logistics partners.

Pigee references API access for developers and partners. API workflows can support custom shipping, tracking and commerce integrations.

Carrier Connect is Pigee’s concept for connecting carrier accounts and shipping services into the platform, making rates and workflows easier to manage.

Yes. Pigee use cases include hotels, galleries, personal shoppers, tourist-focused retailers and agents.

Support & next steps

Help questions

Use the support website or chat bubble on Pigee pages. Pigee also promotes setup workshops and demo options.

Accurate weight, dimensions, descriptions and destination details are important. Incorrect information can affect price, customs, delivery times or carrier acceptance.

Pigee references insurance terms and enhanced protection. Availability and coverage depend on shipment, value, route, carrier and policy terms.

Yes. Pigee references academy, support and setup workshop routes for merchants, shipping agents and teams.

Create a free account, try a quote or book a demo. Merchants can list a product or connect a store. Personal senders can start with origin, destination, size and weight.

💬

Need human help?

Use the chat bubble on the website or visit the support centre for practical help with shipping questions.

🧾

Customs still unclear?

Use Pigee’s customs and duties lookup to understand duties, taxes, de minimis thresholds and restrictions.

🚀

Ready to start?

Create a free account, try a quote, connect your shop or book a setup workshop for guided onboarding.

Still have questions?

Start simple. Ask Pigee. Ship smarter.

Create an account, try an AI shipping quote or speak with the team about setting up global shipping for your store.

Download our free guide
Subscription Form

Join 2,000+ gallery owners receiving shipping tips and industry insights.

🚀 SEO by Pigee