Pigee Privacy Notice
Last updated February 2022
Thank you for choosing to be part of our community at Pigee Inc. (“Pigee”, “we”, “us”, or “our”); a company registered in Delaware, in the United States of America (“USA”), under company number 486665234.
WHO ARE WE?
Pigee Inc. ("Pigee", "us", "we", or "our") operates Pigee, a mobile app-based marketplace that connects travelers with merchants on their travels. Pigee allows travelers to visit foreign shopping markets and have their purchases sent home directly from the shop. This prevents tourists from worrying if their purchases will fit in their suitcases. Pigee also enables sellers to list items to their Pigee shop account within a few clicks. We are committed to protecting your personal information and your right to privacy.
We are the data controller and the operator for the personal information we collect and use on our website.
When you visit our website, www.pigeepost.com (the “Website” or “Site”), and use the services (as defined below), you trust us with your personal information. This is why we take your privacy very seriously.
We know that you care about how your personal information is used and shared, especially when sharing your personal information when away from home. That is why we appreciate your trust in us.
In this privacy notice, we seek to explain to you in the most straightforward way possible what information we collect, how this information is used, and your data privacy rights concerning our use of your personal information.
We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you disagree with, please get in touch with us to find out if there are other ways you can use our products and services (“Services”).
This privacy notice applies to all information collected through Pigee websites, mobile applications, and other online services.
We are committed to protecting your personal information and your right to data privacy. If you have any questions or concerns about our privacy practices, please get in touch with us by email at email@example.com or by writing to:
8 The Green,
Dover, DE 19901
United States of America
Alternatively, you can telephone us at +1 (860) 263-0589.
PERSONAL DATA WE COLLECT
In Short: We collect personal information that you voluntarily provide when registering for our Services, including your: name, e-mail address, telephone number, mailing address, username, passwords, and marketing preferences.
INFORMATION YOU PROVIDE
We collect the personal information you voluntarily provide to us through the website or Pigee or by otherwise contacting us.
We also include optional features in Pigee, that if you select, require us to collect additional information to deliver a feature-rich App experience to you. We will always notify you when and where we need to collect this information. Types of information you might provide include your geolocation, access to your microphone, and the ability to send you push notifications.
If you choose not to provide this information, we will not provide you with the feature offered. For example, you will not be able to share your location with buyers or sellers if you do not allow us to collect your location data from your device. To manage the permissions, you grant us to access information held on your device, visit the Settings menu on your device:
- Android – Settings > Apps & Notifications > Pigee > Permissions
- iOS – Settings > Pigee
- KaiOS – Settings > Privacy & Security > App Permissions
All personal information you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
- Account Information:
You provide us with your username, password(s), and other information to create your profile for Pigee. We also collect your contact information, including your name, mailing address, telephone number, e-mail address and marketing preferences.
We provide an in-app messaging facility for you to communicate with other buyers and sellers on Pigee. We use end-to-end encryption to prevent us and others from accessing your messages. Generally, we do not have access to your messages, but we will record your messaging timestamp. This information tells us whom you messaged and when. If you make a call via Pigee, we will also know the duration of the call.
To deliver a complete messaging experience, we may be required to fix faults and connectivity issues on Pigee. We may be able to access audio messaging and other media content when fixing errors on the messaging platform at the time of maintenance.
To ensure your message arrives at its destination, we may retain a copy of any undelivered messages on our servers for up to 180 days until it is delivered. We will delete the message after that.
Our contact upload feature allows you to sync the phone numbers in your device address book with Pigee, seamlessly connecting you with your contacts and building your Pigee community.
- Communications with us:
When you contact us for customer support, we may collect personal information from you to help us get to identify and solve your issue. We will use the information you have provided solely to manage your query. For example, you may send us an email with details of an ongoing order that you wish to discuss.
- Payment Data:
We do not collect your payment information directly. All payment data is processed and stored by our online payment processors: Stripe, Apple Pay, Alipay, and PayPal. You may find their privacy notice links here:
- Stripe https://stripe.com/privacy;
- Apple Pay https://www.apple.com/legal/privacy/data/en/apple-pay/;
- Alipay https://render.alipay.com/p/f/agreementpages/alipayglobalprivacypolicy.html; and
- PayPal https://www.paypal.com/us/webapps/mpp/ua/privacy-full.
- dots https://www.senddots.com/privacy
We may record your payment transactions for tax and accounting purposes for our corporate records. The Payment Data we collect includes the items purchased, the total sum, and the payment recipient.
- Social Media Login Data:
To give your greater confidence when using Pigee, we provide Single Sign-On (SSO) authentication using your third-party social media accounts or technology companies such as Facebook, Google, or Apple. This permits you to use one set of login credentials from these service providers to access our website or App, without exposing your password while allowing specific account information to be shared.
Please note that we do not control, and we are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use and share your personal information and how you can set your privacy preferences on their sites and/or apps.
INFORMATION WE AUTOMATICALLY COLLECT
In Short: We automatically collect information, such as IP address and/or browser and device characteristics, when you visit the Services. We collect other information from you directly, such as when you register for our Services or communicate with us. We also place cookies on your device in line with our Cookies Policy.
- Information automatically collected through our Website
We automatically collect certain information when you visit, use, or navigate the Site. This information does not reveal your specific identity (like your name or contact information). Still, it may include device and usage information, such as your IP address, browser, and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical details. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
We collect other information from you indirectly with your consent through third parties to market our Services and build a relationship with you.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this Site. For all other cookies, we need your permission. Please see our Cookies Policy https://pigeepost.com/cookie-policy/.
- Technical information, such as your Internet Protocol (“IP”) address, the type of device used to access our Site, language, and any indicated preferences; and
- Demographic information, such as anonymized and aggregated data on Site usage, how many individuals visited our Site at given intervals, peak hours of use, referring URLs, and which page(s) or links were accessed.
HOW WE USE YOUR PERSONAL DATA
In Short: Under the General Data Protection Regulation (GDPR), we rely on the following lawful bases when processing your personal information:
- With your consent, you give us your permission to use your personal information.
- For our legitimate interests: where using your personal information is reasonable to run our business or provide our service.
- As required by law: using your personal information is necessary for us to comply with our statutory or regulatory obligations.
Consent: The law requires us to tell you the legal reason for using your personal information. This allows you to withdraw your consent or object to using your personal information.
Where required, we collect your consent to use your personal information. Where we rely on your consent to use your personal information, we will always make it clear that you provide your personal information voluntarily. You have the right to withdraw your consent at any time. For more information on managing your consent, contact firstname.lastname@example.org.
Our Legitimate Interests: In many cases, using your personal information is core to our legitimate business interests. Where we use your personal information for these purposes, you have the right to object to our use of your personal information. You can object by contacting email@example.com.
We use your personal information for our legitimate interests to provide you with marketing information about our products and services via email and to contact you concerning our Services.
Legal Requirement: At times, we may be required to use your personal information to comply with a legal or regulatory obligation. For example, we handle personal information for investigative purposes. Whether this is the case, we will always ensure that any use of your personal information meets your country's legal standards.
How We Disclose Personal Information
We do not sell or rent Personal Data to marketers or unaffiliated third parties. We share your Personal Data with trusted entities such as our partners, as outlined below.
We will not share any of your personal data with any third parties for any purposes, unless sharing your information is necessary for us to deliver our Services to you or is required by law. We will never sell your data to a third party.
Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy notice.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
Retention Period of Personal Information
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice unless a more extended retention period is required or permitted by law (such as tax, accounting, law enforcement access, or other legal requirements). For example, we do not have access to communications sent via our messaging platform. We retain timestamp information for 30 days.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.
Keeping Your Information Safe
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet is 100% secure. Although we will do our best to protect your personal information, the transmission of personal information to and from the Services is at your own risk. You should only access the Services within a secure environment.
If you upload images to the Website or App, be mindful that visitors can download uploaded images. Images with data embedded location data (EXIF GPS) that could be disclosed to downloaders.
Use by Minors
We care about protecting the online privacy of children aged 18 or under. We recognize that children may visit our website to learn more about our services to support their educational needs. Children under the age of 13 must obtain the consent of their parent or guardian where consent is required when visiting this website. For example, parental/guardian consent is required to place cookies that are not strictly necessary to use the service.
Your Privacy Rights and Choices
In Short: You have choices regarding collecting, using, and disclosing your personal data.
Suppose you no longer want to receive marketing-related emails from us. In that case, you may opt-out via the unsubscribe link included in such emails or contact us using the contact information provided, and we will try to comply with your request(s) as soon as reasonably practicable. If you decide to opt-out of our market-related emails, you may still receive other messages connected with our Services.
Under data protection law in the EU, you have the following rights regarding the personal data we collect about you:
Your right of access – You have the right to ask us for copies of your personal information that we collect.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organization or you in certain circumstances.
You are not required to pay any charge for exercising your rights. We aim to respond within 30 days from the date we receive privacy-related communications.
If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://edpb.europa.eu/about-edpb/about-edpb/members_en].
International Data Transfers
We engage third parties from across the globe to help us to deliver our services to our clients. If you are located in the European Economic Area (“EEA”), the UK or Switzerland, we comply with applicable laws to ensure that your personal information is treated by GDPR standards no matter where our suppliers are based. We achieve this using European Union approved standard contractual clauses and data transfer assessments.
Californian Residents Privacy Rights
In Short: If you are a resident of California, you are granted specific rights regarding access to your personal information.
Exercising the right to know – You may request the following information about the personal information we have collected about you:
- The categories and specific pieces of personal information we have collected about you.
- The categories of sources from which we collected the personal information.
- The business or commercial purpose for which we collected the personal information.
- The categories of third parties with whom we shared the personal information.
- The categories of personal information about you that we disclosed for a business purpose and the types of third parties to whom we disclosed that information for a business purpose.
Exercising the right to delete – You may request that we delete the personal information we have collected from you, subject to certain limitations under applicable law.
Exercising the right to opt-out from a sale – You may request to opt-out of any “sale” of your personal information that may take place. As abovementioned, we do not use, share, rent or sell the Personal Data of our Users’ Customers for interest-based advertising. We do not sell or rent the Personal Data of our Users, their customers, or our Site visitors.
Exercising the right to non-discrimination – The California Consumer Privacy Act (CCPA) provides that you may not be discriminated against for exercising these rights.
If you are a California resident and would like to make such a request, please submit your request in writing using the contact information provided in “Contacting Us”
Also, if you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request the removal of unwanted data that you publicly post on the Site. We will ensure the data is not publicly displayed on the Site, but please be aware that the data may not be completely or comprehensively removed from our systems.
Updates to This Privacy notice
In Short: Yes, we update this policy as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.