Real time parcel tracking explained, from collection to delivery
What parcel tracking statuses mean and how live tracking keeps you and your customers informed at every step.
Real time parcel tracking turns a stressful wait into a clear picture of where your delivery is. Modern customers expect the same visibility they get from Amazon, and Pigee brings that level of tracking to every shipment. This guide explains the journey and what each status means.
Clear tracking is not just reassurance, it is fewer support messages and happier customers. When people can see exactly where a parcel is, they stop chasing it, which frees your time and builds trust in your business with every delivery.
The typical tracking journey
- Label created: the shipment is booked and paperwork is ready.
- Collected: the carrier has picked up the parcel.
- In transit: the parcel is moving through the carrier network.
- Out for delivery: it is on the final vehicle to the recipient.
- Delivered: it has reached the destination, often with proof of delivery.
What to do if tracking stalls
Tracking can pause during customs clearance or between network scans. A stall of a day or two is usually normal on international routes. If a parcel has not updated for several days, Pigee support can chase the carrier on your behalf.
Keeping customers informed
Pigee can share live tracking with your recipient so they are not left guessing. Proactive updates reduce where is my order messages and build trust in your business.
Frequently asked questions
Why has my tracking not updated?
Tracking commonly pauses during customs clearance or between network scans, especially on international routes. A gap of a day or two is usually normal. If there is no update for several days, Pigee support can chase the carrier for you.
Can my customers track their own parcel?
Yes. Pigee can share live tracking directly with recipients so they can follow the parcel from collection to delivery without contacting you.
If you sell online, proactive tracking is one of the cheapest ways to cut support messages. Every customer who can see their parcel moving is a customer who is not emailing to ask where it is, which frees your time for real issues.