What to do if your parcel is delayed
Steps to take when a shipment is running late.
Delays happen occasionally. Here is how to check what is going on and what to do next.
Check the tracking first
Open the order to see the latest scan. Customs checks, weather and busy periods are the usual causes.
When to get help
If tracking has not updated for a while, reach out to Pigee support with your order reference and we will look into it.