Shipping guests’ forgotten items with Pigee Hotel Tools
A simple, paid process for returning items guests leave behind, without bank transfers or trips to the post office.
A guest calls from the airport: they have left a charger, a jacket or a pair of shoes in their room. Returning it usually means awkward bank transfers, guessing postage and a trip to the post office. Pigee Hotel Tools make returning forgotten items a quick, paid process.
How it works
- Your team creates a Pigee shipment for the item and the guest’s address.
- Pigee shows live carrier prices for the route.
- You add your hotel’s handling and packaging fees if you charge them.
- Send the guest a payment link by WhatsApp, email or QR code.
- Once the guest pays, book the collection and share tracking with them.
Why hotels use it
- Guests pay before anything is sent, so the hotel is never out of pocket.
- Staff save time with one simple process.
- Customs paperwork is prepared for international returns.
- Guests get tracking, which means fewer follow-up calls.
Beyond lost property
The same process works for sending purchases from your hotel shop, shipping luggage ahead for guests, or posting items bought at hotel events.